FAQ

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Practical tips for placing orders
16th October 2023
To facilitate and improve the service you receive, here are a few points to provide when you call: Address and type of property (single-family home, condo, multiplex, commercial, etc.) to be photographed, including unit number if required. Numb
How to use the credit line
14th September 2023
Log in via https://www.egpphotographie.com by clicking on ''Login'' in the top right-hand corner or directly via the https://portail.egpphotographie.com/login When you log in for the first time, click on ''Forgot your password?'' and follow the
How do I find the links for my immersive 3D tour?
14th September 2023
Log in via  https://www.egpphotographie.com by clicking on ''Login'' in the top right-hand corner or directly via the https://portail.egpphotographie.com/login When you log in for the first time, click on ''Forgot your password?'' and foll
How can I download a video via my account?
14th September 2023
Log in via  https://www.egpphotographie.com by clicking on ''Login'' in the top right-hand corner or directly via the https://portail.egpphotographie.com/login When you log in for the first time, click on ''Forgot your password?'' and foll
How can I upload my photos via my account?
14th September 2023
Log in via  https://www.egpphotographie.com by clicking on ''Login'' in the top right-hand corner or directly via the https://portail.egpphotographie.com/login When you log in for the first time, click on ''Forgot your password?'' and foll
How to make an online payment
14th September 2023
Log in via https://www.egpphotographie.com by clicking on ''Login'' in the top right-hand corner or directly via the https://portail.egpphotographie.com/login When you log in for the first time, click on ''Forgot your password?'' and
What's the difference between branded and unbranded 3d immersive tours?
14th September 2023
When you use the branded immersive 3D tour link, the property address, your contact information, your banner logo and your broker portrait photo will appear in the tour layout. If, on the other hand, you use the unbranded 3d immersive tour link, ther
What is the Social Media Package?
13th December 2022
The Social Media Package contains 3 dynamic products tailored for enhancing your Facebook and Instagram presence. The social media package is the perfect product for marketing your listing on social media. The package includes 3 products designed to
Can I request a photographer?
17th October 2022
Yes, when placing your order you get to select the time, date, and photographer for your shoot. If your preferred photographer doesn't show up as available, please select a different day. If the photographer does not show up at all, it is possible th
Can I choose when I want the shoot to take place?
17th October 2022
Yes, when placing your order you get to select the time, date, and photographer for your shoot. If your preferred photographer doesn't show up as available, please select a different day. If the photographer does not show up at all, it is possible th

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