General Conditions of Services

Opening an account

When you first contact EGP, a customer service agent will ask for your contact information and a credit card for bill payment. The information and contact details of your real estate agency are also requested.


Appointments are made through customer service or you can order online. For orders through customer service, we will contact the appropriate person. Appointments are assigned using time slots and a confirmation email is sent to the email address(es) listed in the order with an approximate time. If conditions permit, the system may offer you a guaranteed time. The photographer makes a call the day before to inform of the arrival time. Appointments for outdoor sessions only do not have a time slot. The photographer will come at the time of his choice according to his schedule of the planned day.

During the appointment, the person who receives the photographer is responsible for his safety, if it is a tenant it is PREFERABLE and STRONGLY RECOMMENDED that the broker and/or owner be on site. Especially during the winter period. Be sure to clear your driveway as well as the steps leading to your house and a path leading to the yard. Also, apply salt, rock dust or any other de-icing product to minimize the presence of ice patches leading from the street to your driveway. You could be held responsible for any incident involving a fall of a visitor, a broker... or a photographer!


For any delay or absence of the person who was to be present, for which EGP has not been notified and which exceeds 15 minutes, the photographer will take the exterior photos and leave. You will therefore be charged for an outdoor photo shoot.

Appointment cancellation

Fees are applicable for any appointment canceled after 4:00 p.m. the day before the appointment.

Please note that postponing one or more appointments, after the deadline mentioned earlier, will be considered as a cancellation.

Treatment delays

A regular HDR25 photoshoot should last a maximum of 45 minutes. For all additional 15 minutes, a $15 fee will be charged. Blocks of 15 minutes are allocated to the photographer for each jump of 10 additional photos. The delivery of the final version of the photos is done the day after the meeting before noon except for the photos taken on Saturday which are delivered on Monday before noon if no development problem is encountered. The installation of the photos on Centris is done later during the day.

For a 3D or a Video, additional time is allocated to the photographer depending on the size of the property. Additional fees may be charged at EGP's discretion. The photos included with these sessions are installed the next business day following the appointment with 3D or Video. For 3D or videos, a delay of 24-48 working hours following the appointment is expected.

For aerial photos or videos, the processing time is the same as regular photos so delivered the next day.

Centris installation

Installation of photos on Centris is included with all our packages if the MLS number is active or if you send us the temporary number by email or phone.

We will validate the MLS number on Matrix for up to 5 business days, following the taking of photos. After this time you will have to communicate to us by phone or email the MLS number otherwise the photos will not be installed.


All appointments are charged to your credit card upon delivery of the photos.

If a payment does not pass the photos will not be accessible. A customer service member will contact you to verify card information (note that only the last 4 digits of the card are visible) or to change your card. EGP reserves the right to charge additional fees or change the selected package if certain crucial property information is omitted when booking the appointment.

PRIME Service

The PRIME service gives you access during a photo session to an immersive 3D tour, a floor plan, a property microsite and a slide show video on request. The service is billed monthly and therefore without a fixed term. When canceling the service all 3D and microsites are deactivated. A renewal fee is applicable.

The 3D included is a maximum of 3000 square feet. A fee is applicable for additional square feet.

Please contact customer service for details.


Photos taken for registration are used on average for 6 months. EGP makes sure to keep the photos for a period of 12 months. After this period, they may no longer be available. We strongly suggest that you download the photos to your computer when you receive them.

The 3Ds are kept for a period of 12 months. An offline downloadable version is available, contact customer service for more information.

Rights of use and copyrights

Copyright law was amended in the spring of 2012, by Bill C-11, rectifying the injustice that had prevailed until then, when the copyright of photographs subject to order belonged by default to the customer.

Canadian photographers are now the primary copyright owners of the images they produce, and by default, as are illustrators, musicians, painters, and writers, among others. This applies as much to photographs commissioned by a client and paid for by the latter as to photographs taken outside of a commercial context.

Consequently, it is no longer necessary for photographers to have their commercial clients sign an agreement stipulating that the photographer is the first copyright owner of the work produced; the law now guarantees them this property by default. In addition, no use is possible without the written consent of the copyright holder.

EGP TechnoVirtuel Inc. is a real estate photography company hiring full-time photographers, the copyright belongs exclusively to EGP TechnoVirtuel inc.

EGP assigns a user license for the marketing of the property to the real estate broker who ordered the product. No other use, distribution, resale is authorized without the written consent of EGP TechnoVirtuel inc.